Refunds

Refunds

• How does the platform handle refunds?

Answer: Refund processing is integrated into the billing cycle. Refunds can be issued manually or via automated triggers (e.g., service cancellations, overpayments). The system supports partial and full refunds while ensuring compliance with regulatory guidelines. Chargeback Management

• What processes are in place for handling chargebacks?

Answer: Evergent's chargeback management tools enable Detection and Notification: Immediate alerts when a chargeback is initiated.

•Dispute Management: Workflow support for gathering evidence and managing communications with payment providers.

•Reporting: Detailed logs and analytics to identify chargeback trends and potential fraud. Credits

• How are account credits managed?

Answer: The system supports issuing and managing credits to subscriber accounts. Credits can be applied for service disruptions, promotions, or customer loyalty rewards. The credit system fully integrates with invoicing and financial reporting to ensure transparent reconciliation.